Privacy Policy

1. Data Collection

We collect personal data when you book with us, use our website or communicate with us. This may include your name, contact details (email address, telephone number, postal address), payment information, booking preferences, special requests and information about your stay. We also record technical data such as IP addresses, browser types and device information when you visit our website.

2. Use of Data

Your data is used to process your booking, provide our services, communicate with you about your reservation and your stay, improve our services and website, send you marketing communications (with your consent), comply with legal obligations and protect our legitimate business interests. We will never sell your personal data to third parties.

3. Data Retention

We store your data for as long as is necessary to fulfil the purposes for which it was collected and as required by law. Booking data is generally retained for 10 years in order to comply with Swiss tax and accounting regulations. Marketing data is retained until you withdraw your consent. Data may be stored on secure servers in Switzerland and in the European Economic Area.

4. Sharing of Data

We may share your data with trusted service providers who support us in operating our business (such as payment processors, booking systems and email service providers), with law enforcement or regulatory authorities where required by law, and with business partners for the purpose of providing services you have requested. All third parties are obliged to maintain the confidentiality and security of your personal data.

5. Cookies

Our website uses cookies to improve your experience, save your preferences, analyse website traffic and enable certain functions. You can control cookies through your browser settings. Essential cookies are necessary for the website to work properly. Analytics cookies help us understand how visitors use our website. Marketing cookies may be used to show you relevant advertising.

6. Your Rights

Under data protection law you have the right to access your personal data, to have inaccurate data corrected, to have your data erased (subject to statutory retention obligations), to object to the processing of your data, to restrict processing, to data portability and to withdraw your consent at any time. To exercise these rights, please contact us using the contact details below.

7. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes the encryption of sensitive data, regular security assessments, staff training on data protection, and restricting access to personal data on a need-to-know basis.

8. Contact